Customers Quote
"IT Gates has been the best development group I have worked with period. They have met or exceeded my expectations on every project. Their professionalism combined with their low cost has allowed me to do things that I didn't think were possible before working with them.I wasn't looking for an offshore group when I found them. They just stacked up the best against all the other development groups that I considered."
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Customer Relationship Management
Customer Relationship Management (CRM) covers all aspects of the companies relationship with its customers. The today's highly-computerized world is changing the buyers behavior and thus calls for new approaches in building corporate CRM strategies. With the advance of new selling channels due to popularization of WWW and mobile devices special emphasis is put on self-service tools, electronically-managed relationships and personalization of online consumer experience.
We specialize in providing our customers with complete CRM. Our experienced consultants have considerable experience in different aspects of building an effective CRM system. We will guide you through all the stages of the solution implementation giving a sound advice and helping you select the right strategy:
- CRM Strategy and Requirements Definition
- Business Processes Modeling & Streamlining
- Technical Architecture Design
- GUI Design and Usability Modeling
- 3d Party Software Selection and Integration
- Customization / Change Management
- Implementation / Full Testing / Deployment
- Legacy Applications Integration and Web-Enabling
- Data Migration
Deep understanding of all aspects of the CRM software implementation combined with strong technical expertise enable us to deliver CRM solutions fully customized to clients requirements and business specifics. We will help you to enhance your existing information sharing and sales system enabling you to build highly effective channels for exchanging information with your customers, suppliers and employees worldwide based on the most up-to-date technologies. Our experts will help you understand all the implementation possibilities and help you select the right components of the future CRM system that are important for your business:
- Lead Qualification & Tracking
- Contacts and Accounts Management
- Campaigns Scheduling and Tracking
- Team Management and Tasks Distribution
- Document Circulation Management
- Catalog Management
- Integrated Collaborative Tools
- Customer Support Tools
- Data Analysis and Multi-level Reporting
At IT Gates we understand that the success is not only the right technology, it's the right understanding of your business powered with the right technological solution.
How to Start
Contact
Please submit your project request (RFI/RFQ/RFP) using contact forms or e-mail us at info@it-gates.com
Analysis
IT Gates consultant will contact you to clarify your project requirements. We involve subject matter experts during this stage to elaborate and propose the optimal technical and business solution.
Proposal
Having clarified the requirements we will provide our free non-binding bid or proposal for your review. We will be glad to provide any clarifications required and adjust the proposal through negotiation process.